Last updated May 01, 2025

This Privacy Policy for Aroma Flexy LLC (doing business as Aroma Flexy LLC is simply called AromaFlexy.) describes how AromaFlexy (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from aromaflexy.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. Please read this Privacy Policy carefully.

What Information Do We Collect

Information collected directly from you  

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names
• phone numbers
• email addresses
• shipping addresses
• usernames
• passwords
• contact or authentication data
• billing addresses
• debit/credit card numbers
• payment confirmation

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. We collect information through cookies, pixels and similar technologies. This information may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Information collected from other sources

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotions.

How We Use Your Personal Information

We use your personal information for a variety of reasons, depending on how you interact with our Services. Below are the key purposes for which your personal information is used:

Account Management. We use your information so you can create and log in to your account, as well as keep your account in working order.

Service Delivery & Transaction Processing. We use your information to provide the services you request, process orders, payments, returns, or exchanges, and fulfill our agreements with you.

Marketing & Advertising. We process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. We also process your information to develop and display personalized content and advertising tailored to your interest, location, and more.

User Engagement. We process your information when necessary to request feedback and to contact you about your use of our Services. We also use your personal information about you to help us address any inquiries or complaints you have made, or deal with any dispute which may arise while providing our products and services to you.

Analytics & Continuous Improvement. We process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, product, marketing, and your experience. We also use information about how you use our Services to better understand how they are being used so we can improve them.

Security & Fraud Prevention. We process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

Legal Compliance. We use your personal information to comply with our legal obligations, including to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. Such information may further be utilized to respond to legal requests, and exercise, establish, or defend our legal rights.

Cookies

We use cookies and similar tracking technologies to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.  

Google Analytics. We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the https://policies.google.com/privacy.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have disclosed the following categories of personal information in the past twelve (12) months:

We do not collect or disclose sensitive personal information.

With your consent, we share personal information for the purpose of business or commercial purposes. We have sold or shared the following categories of personal information over the preceding twelve (12) months for the purpose of engaging in advertising and marketing activities, as follows.

Third Party Websites and Links

Our website may contain hyperlinks to third party websites. If you follow links to sites not affiliated or controlled by us, we recommend you reviewing their privacy policies of such third parties prior to engagement. This Privacy Policy governs only data processing activities within our Services and does not extend to third-party practices under applicable data protection laws. We expressly disclaim responsibility for the content or data handling of external websites.

Minors’ Data

We do not knowingly collect or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from user less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@aromaflexy.com.

Security of Your Information 

We implement appropriate and reasonable technical and organizational security measures to protect processed personal information in accordance with applicable laws. However, no data transmission or storage system can be fully immune to unauthorized access, alteration, or exfiltration by malicious actors. While we adhere to statutory security obligations, we disclaim liability for breaches caused by:

• Unforeseeable cybersecurity threats (e.g., zero-day exploits);
• Users’ failure to employ basic safeguards (e.g., secure network connections).

By using our services, you acknowledge these inherent risks and agree to assume responsibility for implementing supplemental protections appropriate to your data sensitivity.

Retention of Your Information

Personal information shall be retained for the duration necessary to satisfy the legitimate business interests of the data controller, to fulfill the specific purposes for which such data was originally processed, or to comply with applicable legal, regulatory, contractual, or statutory retention obligations, whichever period is longer.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

• Right to know whether or not we are processing your personal data.
• Right to access your personal data.
• Right to correct inaccuracies in your personal data.
• Right to request the deletion of your personal data.
• Right to obtain a copy of the personal data you previously shared with us.  
• Right to non-discrimination for exercising your rights.  
• Right to opt out of the processing of your personal data if it is used for targeted advertising (as defined in applicable privacy laws), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”).
• Right to withdraw your consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Right to appeal our decision if we decline to process your request.
• Right to opt out marketing and promotional communications. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting our sites or by emailing us at support@aromaflexy.com.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purpose of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@aromaflexy.com. We will inform you in writing of any actin taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

Contact

If you have questions or comments about this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@aromaflexy.com or contact us by post at:

Aroma Flexy LLC

PO BOX 58921

Renton, WA 98058

United States  

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated”date and take any other steps required by applicable law.