Shipping Policy
This Shipping Policy applies to Aroma Flexy LLC and was last updated on May 10, 2025. Please carefully review our Shipping Policy when purchasing our products.
1. Processing Time
Orders are processed within 2 business days (excluding weekends and U.S. public holidays). Once your order is dispatched, a tracking number will be emailed to you.
2. Shipping & Delivery Options
We currently ship only within the contiguous United States (excluding U.S. Territories).
| Domestic (U.S.) | Order Total | Shipping Cost | Delivery Time |
| Standard Shipping | $0 – $29.98 | $6.99 | 5 – 8 business days |
| Standard Shipping | $29.99 + | FREE* | 5 – 8 business days |
| Express Shipping | $0 – $29.98 | $12 | 2 – 3 business days |
| Express Shipping | $29.99 + | $10 | 2 – 3 business days |
Notes:
* Shipping costs are calculated after applying discounts (coupons, promo codes, rewards) and before taxes.
* Delivery timelines are estimates and may vary due to carrier delays.
3. Order Cancellations
To cancel an order, contact us immediately at support@aromaflexy.com. Cancellations are only possible if the order has not entered processing.
4. Returns & Refunds
Returns are accepted within 30 days after receiving your items. Please visit our Returns & Refunds Policy for more information.
Customers are responsible for return shipping costs. Refunds are issued upon receipt and inspection of the item.
5. Delayed Orders
If your order is delayed, we will notify you promptly with a revised delivery estimate. You may wait for the updated delivery date or cancel the order for a full refund (processed within 5 business days).
6. Holiday Delays
During high-demand periods (e.g., Thanksgiving, Christmas), delivery timelines may extend due to increased order volume. Customers are advised to account for potential delays when placing orders during these periods.
7. Legal Compliance
This policy adheres to federal consumer protection regulations in the United States. Certain states, including California, may provide extended return rights (e.g., 30-day returns for eligible non-final sale items*). For details on state-specific provisions, please contact our support team.
8. Contact Us
For questions or assistance, reach us via support@aromaflexy.com.
Policy Updates: We reserve the right to modify this policy. Changes will be effective immediately upon posting on our website.